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@godgundam10, yes, some payment options might have transaction fee and we show that info before payment. Anyway, you can contact to our support team or just PM me to get help.

@adagio, your account was banned due to multiple rules violation.

@nyhc11010, please contact to our support team and we will try to help you.

@manman, please report this file to the uploader and contact to our support to get help with traffic for your account.

@colweb, we have reset your traffic. Also, check your PM and reply to me, please.

@granatnik, please, contact to our support team here: https://filejoker.net/contact and we will try to help you.

@granatnik, please, contact to our support, clarify your account and we will check out the situation.

@poppadoms, please, contact to our support team and we will be happy to help you: https://filejoker.net/contact

@davidsc, fee depends on payment method. There are a few ones with zero fee. Also, you can find the list of resellers here: https://filejoker.net/resellers

@ziizii, please, contact to our support team and provide all required details to get help: https://filejoker.net/contact

@IanW, there are few reasons why file might be deleted. If you need some file, just ask to reupload it.

@IanW, you can ask uploaders to reupload required files.

@poppadoms, Premium VIP account allows you to download 100 gb of data within any 5 consecutive days. The traffic allowance resets automatically in accordance with usage.

@fuzzwaldo, your conclusion is incorrect and was made too fast. Your account was activated around a week ago, we sent you a few emails and messages via PM, but still didn't get any reply. Could you get back to me?

@dave210371, different payment gateways have different transaction fee. Some of them offer even $0 fee as Bitcoin, for example. So, we have a lot of payment options and you can choose the best one for you.

@fuzzwaldo, you are welcome! Feel free to contact me via PM at any time.

@fuzzwaldo, you have restricted your profile and I can't send you PM here. But you can send me PM, clarify your account (email or username at Filjoker) and I will check out situation and try to help you. Sorry, for the delay.

@rebush, CoolKevin is right, you can choose 1 year option when you open premium page. By the way, check your email, please.

@crusadermon, server fs19 is working fine, if you have any issues, please contact to our support team and we will be happy to help you.

@nitjus, check your PM, please.

@5454656464, check your email, please. @nitjus, please, contact to our support team to get help.

@manman, check your PM, please.

@manman, please, contact to our support team and we will help you.

@gambil007, we can't guarantee work with third party software, you can contact to IDM about this matter. @manman, it was a fast update, everything is working correctly now.

@FrenchDude, not exactly, but you are active user and you can upload more files as you can see.

@FrenchDude, that's right, we keep files at least 90 days since the last download.

@FrenchDude, @manman, @aceleader, @mx70, it was a temporary issue on the hoster's side, but we have fixed it already. Thanks for your patience and understanding. @Senior Idol, we recommend you to contact our support team to get help. @crusadermon, check your PM, please.

@Boring-Man, yes, it's correct and you will get bonus premium days if you buy premium via that banner.

@Mimisan, only uploaders can see this message sometimes, but uploaders supposed to upload files :) Anyway, you can talk with our manager about this.

@LRHSBD123, we have replied. Check your email with details, please.

@BudEWiser, you are welcome! @granatnik, it's really too rare cases. You can ask uploader to reupload this file and our support team can reset your traffic.

@BudEWiser, we always show all fees before purchase and you always know the amount. By the way, fee is much lower for credit card payments.

@BudEWiser, different payment gateway providers have different transaction fee, so you can try different payment methods, for example, Bitcoin has no any extra fees.

@handyman, as we told a few times before about traffic limit, this is protection system to avoid various leechers, account sharers and various other cheaters. You can always contact our support and they will happy to help you with this matter and reset available traffic, if required. By the way...

@rebush, thanks for your suggestion, we will think about it.

@Porni, please, contact our support team to get help.

@rebush, of course we have 1 year premium option. You need just click on the button and choose "365 days" option.

@Porni, maybe you have tried to download a file before, but even if download wasn't finished, system counts approximate time required for download that file and after that you can download again.

@Porni, simultaneous downloads are not supported for free users.

@sohaibrazzaq, we have replied to your email, check it, please.

@_2old_, @crusadermon, @toit3, please contact our support using "Contact Us" link and we will try to help you. @wildwestgoh, please check your PM with details for affiliate account.

@tokyoshare, please check your PM with details.

@Casshern2, you can always contact webmasters manager as uploader to get help with any matter of affiliate program.

@rebush, please, just contact our support team and we will be happy to help you.

@Casshern2 We have replied in details via e-mail, please check it.

@Munakata Unfortunately, not every partner follow recommended security measures. But we have to think and care about all of our partners, customers and their security. Also, please note that transaction fee is included in the price. You can contact our webmasters manager to get detailed...

@Munakata Actually, it's unsafe to use 3rd party software. But thanks for your feedback, we will think about it.

@slipman, It's just a standard thing to keep accounts of our customer safe and secure.

You are welcome!

@Casshern2, it's just individual case and as I know this situation was resolved successfully already.